Consumer Financial Protection Bureau
In the Dodd-Frank Wall Street Reform and Consumer Protection Act, Congress established
an Ombudsman for private student loans within the Consumer Financial Protection Bureau
to assist borrowers with private student loan complaints. This means a single federal
agency is now responsible for watching out for all students and families who choose
to borrow private student loans. The website has a student portal that contains repayment
advice, a comment area, and a student can file a complaint online.